Senior CSM, Education Cloud

Salesforce, Inc.; Washington (IL); On-site; USD 147,000 - 203,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager on the Education Portfolio team to ensure high-value university customers realize ROI with Signature Success.

You will act as a trusted advisor, aligning technical and business priorities, and serving as the point of contact for major incidents to ensure timely, coordinated resolutions. Travel to customer sites may be required, and collaboration with account teams will be essential to renew and expand the program across the Salesforce

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS platform use or project leadership.
• Exceptional communication and presentation skills across all organizational levels.
• Ability to translate technical concepts into business terms.

Responsibilities

• Coordinate the Signature Success deliverables, experience, and renewal for customers.
• Provide proactive Salesforce guidance based on customer areas of interest.
• Advise on feature adoption and roadmaps across annual releases.
• Communicate the value of Signature Success and ensure ongoing renewals.
• Advocate for customers during triage and resolution of high-severity issues.
• Travel to customer sites occasionally and cover after-hours when needed.

Skills

8+ years experience

Executive communication

SaaS platform knowledge

Solution orientation

Job description

Salesforce, Inc. is seeking a Customer Success Manager on the Education Portfolio team to ensure high-value university customers realize ROI with Signature Success.

You will act as a trusted advisor, aligning technical and business priorities, and serving as the point of contact for major incidents to ensure timely, coordinated resolutions. Travel to customer sites may be required, and collaboration with account teams will be essential to renew and expand the program across the Salesforce