Strategic Education CSM for Universities

Salesforce; Atlanta (GA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager on the Education Portfolio to serve as a named resource for the world’s most complex university customers, guiding adoption of Signature services and aligning technical delivery with business goals.

You will manage incidents, coordinate multi-team efforts, and drive renewals by articulating value, building executive relationships, and forecasting risks; occasional travel may be required.

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS, or tech leadership.
• Excellent communication with executive audiences and stakeholders.
• Ability to translate technical concepts into business terms.
• Experience leading cross-functional teams to resolve customer needs.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewals, and expansion.
• Build and sustain relationships with IT and business leaders who purchased Signature.
• Advise customers on adoption of new Salesforce features and roadmap alignment.
• Coordinate completion of the Signature catalog of services and guidance for customers.
• Manage critical incidents with timely communication and set expectations.

Skills

Experience: 8+ yrs

Executive communication

Tech-to-Biz translation

Cross-functional leadership

Job description

Salesforce is seeking a Customer Success Manager on the Education Portfolio to serve as a named resource for the world’s most complex university customers, guiding adoption of Signature services and aligning technical delivery with business goals.

You will manage incidents, coordinate multi-team efforts, and drive renewals by articulating value, building executive relationships, and forecasting risks; occasional travel may be required.