Education Customer Success Manager - Higher Ed

salesforce.com, inc.; Atlanta (GA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to join the Education Portfolio.

You will serve as a trusted advisor to university customers, drive adoption of Signature Success, and align technical capabilities with strategic business goals. The role requires 8+ years in customer success or SaaS, strong executive communication, cross-functional leadership, and willingness to travel for peak events; you will collaborate across teams to ensure renewal and expansion, while delivering

Qualifications

• 8+ years in Technical Customer Success, SaaS, or technology leadership.
• Excellent communication and executive-level influencing skills.
• Ability to translate technical concepts into business terms.
• Experience leading cross-functional teams.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, and renewal.
• Build relationships with IT and business leaders to align on value drivers.
• Provide proactive guidance on Salesforce features and release adoption.
• Manage high-severity incidents and communications and travel as needed.

Skills

Customer success

SaaS

Tech consulting

Leadership

Executive communication

Cross-functional teamwork

Business-technical translation

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to join the Education Portfolio.

You will serve as a trusted advisor to university customers, drive adoption of Signature Success, and align technical capabilities with strategic business goals. The role requires 8+ years in customer success or SaaS, strong executive communication, cross-functional leadership, and willingness to travel for peak events; you will collaborate across teams to ensure renewal and expansion, while delivering