Education Account Manager: Grow School Music Programs

Guitar Center Inc.; Frisco (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Gig leave

Medical

Dental

Vision

401K match

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools, drive rentals and repairs, and expand program adoption. You will serve as the primary liaison between Music & Arts and schools in your territory, delivering educator support and community engagement.

The role emphasizes relationship-building, local events, and collaboration with stores to enhance educator access to resources while growing program participation.

Qualifications

• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship-building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.
• Preferred: Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Preferred: Experience working with music educators or school districts.
• Preferred: Bilingual capability (especially Spanish).
• Strong practical understanding of band & orchestral instruments.

Responsibilities

• Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ footprint using our database and prioritized regional school lists.
• Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Achieve weekly expectations for educator conversations, meetings, and school visits.
• Respond to all inbound leads within 24 hours.
• Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
• Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
• Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
• Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
• Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
• Proactively identify and resolve friction points before they impact customer experience.

Skills

Sales experience

Customer engagement

Relationship-building

Travel readiness

Microsoft Office

CRM systems

Valid driver's license

Heavy lifting up to 50 lbs

Education

Bachelor’s degree in Music Education or equivalent

Tools

CRM systems

Salesforce

Job description

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager to build relationships with schools, drive rentals and repairs, and expand program adoption. You will serve as the primary liaison between Music & Arts and schools in your territory, delivering educator support and community engagement.

The role emphasizes relationship-building, local events, and collaboration with stores to enhance educator access to resources while growing program participation.