EdTech Account Manager - Retention & Growth

Lightspeed Systems; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Lightspeed Systems is seeking an Account Manager to own the post-sale relationship for a book of mid-market K-12 district accounts. You will be the primary contact for retention, expansion, and ensuring ongoing value from Lightspeed products.

This role is not prospecting for new logos; you protect and grow existing business, coordinate with the Account Executive and Solutions Engineer, and drive renewal and upsell opportunities while maintaining Salesforce records.

Qualifications

• Bachelor's degree preferred.
• 4+ years of B2B account management, customer success, or renewal-focused sales experience, ideally in EdTech or SaaS.
• Strong track record of retaining and growing a substantial book of business with expansion/upsell revenue.
• Experience managing renewals and expansion opportunities with K-12 or public sector accounts, or ability to ramp quickly in that environment.
• Strong relationship-management and consultative skills with ability to run structured account reviews.
• Proficiency with CRM systems (Salesforce) and modern account-management tools.

Responsibilities

• Own a named list of assigned accounts with renewal dates as the primary point of contact.
• Drive renewal activity from first outreach through signed order and flag at‑risk accounts early.
• Identify and close expansion and upsell opportunities within your book.
• Maintain accurate Salesforce records on every account in your book.
• Spot at‑risk accounts early and elevate promptly to prevent churn.
• Conduct regular account review meetings to surface expansion and reduce churn risk.
• Coordinate with the Account Executive on cross‑sell plays when a new logo touches an existing account.
• Partner with the Solutions Engineer on open support cases affecting your accounts.
• Own retention and expansion revenue for your book, not new-logo sales.

Skills

Account management

Customer success

Renewals

Upsell

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Lightspeed Systems is seeking an Account Manager to own the post-sale relationship for a book of mid-market K-12 district accounts. You will be the primary contact for retention, expansion, and ensuring ongoing value from Lightspeed products.

This role is not prospecting for new logos; you protect and grow existing business, coordinate with the Account Executive and Solutions Engineer, and drive renewal and upsell opportunities while maintaining Salesforce records.