EDI Services Lead: Coaching & Delivery Excellence

Socket.dev; Birmingham (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

McLeod Software is seeking a Core EDI Services Manager in Birmingham, AL to lead a high-performing team delivering EDI support and implementations. This role requires strong leadership, cross-functional collaboration, and deep EDI knowledge.

You will drive customer satisfaction, coach staff, and oversee process improvements, documentation, and escalation handling across multiple initiatives. A degree or equivalent experience is required with substantial leadership exposure.

Qualifications

• 5+ years in EDI, transportation, or software industries with strong EDI knowledge.
• Prior management experience or at least one year in a team lead role preferred.
• Proficiency with Microsoft Office and internal systems is required.

Responsibilities

• Provide consistent Raptor checks and monitoring to ensure timely issue resolution and SOP compliance.
• Lead EDI team meetings to maintain motivation, ownership, and performance expectations.
• Conduct one-on-one meetings to review progress, provide feedback, and coach staff.
• Facilitate team training, knowledge sharing, and cross-functional collaboration.
• Act as escalation point with customers and internal resources; document issues thoroughly.
• Manage workload balance and oversee daily time entries for team members.

Skills

Team leadership

EDI knowledge

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree or 9+ years related experience

Tools

Microsoft Office Suite

Job description

McLeod Software is seeking a Core EDI Services Manager in Birmingham, AL to lead a high-performing team delivering EDI support and implementations. This role requires strong leadership, cross-functional collaboration, and deep EDI knowledge.

You will drive customer satisfaction, coach staff, and oversee process improvements, documentation, and escalation handling across multiple initiatives. A degree or equivalent experience is required with substantial leadership exposure.