Mobile Communications Team Lead - Scheduling & Service

McLeod; Birmingham (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

McLeod in Birmingham is seeking a Manager of Mobile Communications to lead the Core Integration Services team. The role focuses on resource maximization and enhancing customer satisfaction while maintaining team efficiency.

The ideal candidate will possess strong communication and management skills, with a background in software, customer service, or logistics. Responsibilities include oversight of daily operations, performance monitoring, and fostering teamwork.

Qualifications

• Experience as a Team lead with McLeod software highly preferred.
• Experience with transportation or logistics management preferred.
• Ability to ensure exceptional customer service delivery.

Responsibilities

• Oversee daily activities of the Mobile Comm team.
• Analyze team data to recommend staffing changes.
• Monitor performance and maintain records of team members.

Skills

Strong written and verbal communication skills

Ability to manage competing projects and priorities effectively

Ability to learn internal software and systems

Ability to interact with varying organizational levels confidently

Ability to build relationships with varying levels of the organization

Maintain calm demeanor in stressful situations

Education

Bachelor’s degree with 5+ years in relevant field

9+ years experience in relevant fields without degree

Tools

Microsoft Office Suite

McLeod's suite of products (LoadMaster, PowerBroker, DocumentPower)

3rd party and/or mobile communication integrations

Job description

McLeod in Birmingham is seeking a Manager of Mobile Communications to lead the Core Integration Services team. The role focuses on resource maximization and enhancing customer satisfaction while maintaining team efficiency.

The ideal candidate will possess strong communication and management skills, with a background in software, customer service, or logistics. Responsibilities include oversight of daily operations, performance monitoring, and fostering teamwork.