EDI Services Leader: Team Coaching & Compliance

McLeod Software; Birmingham, Northern (AL, KY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

McLeod Software, based in Birmingham, AL, seeks a Core EDI Services Manager to lead a high-performing team responsible for EDI support and implementation. You will ensure accountability, coach staff, and drive continuous improvement across processes and customer interactions.

The role requires a Bachelor’s degree with 5+ years in EDI/transport/software or equivalent experience, strong leadership, and excellent communication.

Qualifications

• Ability to learn internal software and systems.
• Ability to collaborate and communicate across varying organizational levels.
• Ability to communicate technical information effectively.
• Ability to work on multiple tasks at one time.
• Strong problem solving and analytical skills.
• Strong oral and written communication skills.
• Ability to remain calm and amiable in stressful situations.
• Strong interpersonal and customer service skills.

Responsibilities

• Provide consistent Raptor checks/monitoring to ensure accurate and timely issue resolution of work orders, SOP compliance, proper documentation, and follow-through.
• Conduct and facilitate recurring meetings with EDI team to maintain motivation, ownership, responsibility, skills, and expectations.
• Conduct and facilitate one-on-one meetings with each individual team member to focus on progress, feedback, and coaching.
• Provide opportunities for continuous growth within the EDI team as well as individual knowledge and skills.
• Communicate directly with customers/internal resources as a point of escalation/resolution.
• Thoroughly document all needed information as it related to the team responsibilities and knowledge base.
• Maintain a balanced workload distribution among team members.
• Oversight of daily Time Entries of designated team members approved by Team Leads.
• Evaluate team members’ job performance by observing daily activities and provide daily coaching to team members as needs present themselves.
• Evaluate team members’ skillset and performance metrics to ensure forward momentum in skill sets knowledge.
• Attend customer meetings/phone calls with team members as support and as an opportunity to observe and coach to best practices afterward.
• Clearly communicate best practices, processes, and expectations.
• Actively participate in management meetings as requested.
• Foster communications between various teams for better customer experiences, issue resolution, and product/process knowledge.
• Coordination and oversight of new employee training.
• Facilitates interviews and makes recommendations to Director.
• Be primary point of contact for and resource coordinator of after-hours emergencies.
• Manage PTO requests and scheduling.
• Manage returns and order amendments.
• Coordinate, assign, and facilitate monthly team training sessions.

Skills

Learning agility

Cross-functional collaboration

Technical communication

Multi-tasking

Analytical thinking

Written communication

Composure under pressure

Customer service

Education

Bachelor’s degree in EDI/tech or related field

High school diploma with 9+ years experience

Tools

Microsoft Office

Job description

McLeod Software, based in Birmingham, AL, seeks a Core EDI Services Manager to lead a high-performing team responsible for EDI support and implementation. You will ensure accountability, coach staff, and drive continuous improvement across processes and customer interactions.

The role requires a Bachelor’s degree with 5+ years in EDI/transport/software or equivalent experience, strong leadership, and excellent communication.