EDI Order & Customer Service Specialist (Walmart Focus)

NYC Alliance; New York (NY); Presencial; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Medical, Dental, Vision, FSA

Retirement Savings Plan Match

Summer Fridays

Discounts and More!

Annual Salary $60,000 - $70,000

Resumo da oferta

NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operations, with a primary focus on Walmart and additional Mass and Private Label accounts.

This role will manage EDI orders, coordinate with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently.

Qualificações

• 2+ years of customer service experience, preferably in apparel.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and familiar with EDI systems.
• Strong problem-solving skills and a commitment to providing outstanding customer service.

Responsabilidades

• Process and monitor EDI orders daily; ensure timely processing.
• Review discrepancies against contracts and bulks.
• Check inventory availability and coordinate with Sales.
• Communicate issues to Sales and coordinate corrections with accounts.
• Manage production ETA and coordinate with Warehouse.
• Support Sales on customer service and operational tasks.
• Provide documentation to accounts requesting EDI transmissions.
• Main focus on Walmart; handle Mass and Private Label responsibilities.

Conhecimentos

Customer service experience

Communication skills

Detail-oriented

Organizational skills

Multitasking

Microsoft Office

EDI systems

Ferramentas

Walmart Retail Link

Nova

Supplier One

AEX forms

Descrição da oferta de emprego

NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operations, with a primary focus on Walmart and additional Mass and Private Label accounts.

This role will manage EDI orders, coordinate with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently.