Customer Service Representative

Amerex Group LLC; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

Amerex Group LLC in New York City is seeking a Customer Service Representative to work with Sales/Imports and external 3PLs to support customers and resolve issues. You will handle EDI orders, allocate fulfillment, review discrepancies, and update DTC portals across major retailers.

A high school diploma and at least 3 years in garment-related experience are required. This full-time, in-person role offers $42,000–$45,000 per year and a 40-hour work week.

Qualifications

• High school diploma required.
• Minimum 3 years experience in garment-related industry.
• Able to multitask, detail-oriented and positive.
• Fast-paced environment experience preferred.
• Knowledge of Microsoft Office; Blue Cherry a plus.

Responsibilities

• Process EDI orders and verify accuracy against bulk orders.
• Review allocation reports to generate pick tickets for warehouse.
• Coordinate with Sales on discrepant POs and resolve issues.
• Review open orders for monthly shipping and liaise with imports.
• Verify arrivals meet delivery dates and flag delays.
• Update DTC orders in portals (Kohls/Walmart/Nordstrom/Amazon).
• Handle special handling requirements and coordinate with warehouses.
• Order supplies and provide cross-training for backups.
• Report to Customer Support Manager and assist with non-automated returns.

Skills

Multi-tasking

Detail oriented

Positive attitude

Fast-paced environment

Teamwork

Education

High school diploma

Tools

Blue Cherry

Microsoft Office

Job description

Job Overview – The Customer Service Representative will work with internal Sales/Imports and external 3PLs (public warehouses) daily for customer support-related activities/issues. The essential functions of the Customer Service Representative include, but are not limited to the following:

Responsibilities:

• Process EDI orders; review for accuracy against bulk orders (style/color/size/price)
• Review/run allocation reports for order fulfillment to generate automatic pick ticket sending to the warehouse
• Work with Sales team on discrepant PO’s – follow up to be sure any issues are resolved
• Review open order reports for monthly shipping; liaise with imports for inbound goods
• to verify arrival of goods meets the required customer delivery dates. Call out any issues (i.e. late shipment)
• Update DTC (direct to customer) orders in the respective portals (i.e. Kohls/Walmart/Nordstrom/Amazon, etc.)
• Accounts with special handling requirements – send rework information to the warehouses for compliance (i.e. adding RFID/labels/stickers/polybags/hangers, etc.).
• Order appropriate supplies where necessary.
• Cross training with other team members necessary for back up purposes
• Position reports to the Customer Support Manager
• Help key in non-automated returns

Qualifications:

• High school graduate (minimum education)
• Minimum 3 years experience - related industry (garment) experience preferred.
• Multi-tasking ability, detail oriented, positive attitude
• Able to excel in a fast-paced environment
• Knowledge of Microsoft Office
• Blue Cherry experience preferred but not required
• Work well within a team

Full time

In person in New York City

40 hours per week

Salary Range- $42,000-$45,000 annually. Based on Experience.

Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)