Customer Service Associate

NYC Alliance Company LLC; New York (NY); Presencial; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

FSA

Retirement savings plan match

Summer Fridays

Discounts and More

Resumo da oferta

NYC Alliance Company LLC is seeking an EDI & Customer Service professional to support order management and day-to-day operations, with a primary focus on Walmart and additional Mass and Private Label accounts.

Responsibilities include managing EDI orders, coordinating with Sales, Warehouse and Production, and ensuring accurate handling of orders, inventory and timelines while delivering exceptional service.

Qualificações

• 2+ years of experience in customer service, preferably in apparel.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in Microsoft Office Suite and familiar with EDI systems.
• Strong problem-solving skills and a commitment to providing outstanding customer service.

Responsabilidades

• Process EDI orders and monitor daily files to ensure timely processing.
• Review discrepancies against contracts or bulks and coordinate corrections with Sales.
• Check inventory availability and coordinate with Sales before processing
• Communicate issues to Sales and work with accounts/buyers for corrections.
• Follow up on EDI revisions and corrections with accounts/buyers.
• Manage production ETA tracking with Warehouse; prioritize containers.
• Review item setup sheets, AEX forms and Quotes; set up Walmart systems (Retail link, Nova, Supplier One).
• Collaborate with Walmart Lead, Sales, Warehouse and Production.
• Own and manage all daily Sales order maintenance and documentation for EDI transmissions.
• Support Sales on customer service and operational functions; focus on Walmart, mass, and Private Label accounts.

Conhecimentos

Customer service

Communication

Detail-oriented

Organizational skills

Microsoft Office

EDI systems

Problem solving

Ferramentas

EDI systems

Walmart systems

Descrição da oferta de emprego

NYC Alliance seeks a detail-oriented and highly organized EDI & Customer Service professional to support order management and day-to-day operational needs, with a primary focus on Walmart and additional Mass and Private Label accounts. This role will manage EDI orders, coordinate closely with Sales, Warehouse, Production, and Account teams, and ensure orders, inventory, production timelines, and customer requirements are handled accurately and efficiently. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

EDI Order Management

• Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
• Review any discrepancies against contracts/bulks
• Check inventory availability if no contact/bulk exists- check with Sales prior to processing
• Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
• Follow up with accounts/buyers for EDI revisions/correction

Responsibilities

• Manage and track production eta to Warehouse – work closely with warehouse to prioritize containers
• Review item set up sheets, AEX forms and Quotes
• Walmart systems -Retail link/Nova/Supplier One set ups, updates, change requests.
• Works closely with Walmart Lead, Sales, Warehouse and production
• Own and manage all Sales order Maintenance that needs to be completed daily
• Support sales on all customer service and operational functionsProvide documentation to the account requesting EDI transmissions
• Main account focus will be Walmart with additional Customer service responsibilities in the Mass and Private Label Sales department

• 2+ years of experience in customer service, preferably in the apparel industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and familiar with EDI systems.
• Strong problem-solving skills and a commitment to providing outstanding customer service.

• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!
• Annual Salary $60,000 - $70,000
• The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.