Account Services Manager, Walmart Accounts, Wholesale Apparel

Confidential Jobs; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Confidential Jobs seeks an Account Services Manager for Walmart Accounts to oversee sales support and staff while driving operational excellence in order management.

You will lead a team, ensure timely shipping, and collaborate with Sales, Distribution and Production to meet customer requirements. Salary ranges from $80–100K with base pay reflecting experience and unit needs.

Qualifications

• Minimum 5 years of supervisory experience.
• Minimum 1 year of current Walmart Account experience.
• EDI and order management experience.

Responsibilities

• Lead and motivate team to achieve monthly goals while following account service processes.
• Hands-on leader able to perform in all team roles and assist as needed.
• Coordinate with accounts, sales, distribution, and finance to ensure accurate order files and deadlines.
• Monitor inbound freight to ensure timely shipping and budget adherence.
• Collaborate with Sales, Distribution, Production and others to manage orders.
• Identify and resolve order issues before, during, and after shipping.
• Develop process improvements for efficient order processing and tracking.
• Work with Operations Support, MIS and Warehouse to meet customer requirements.

Skills

Supervisory experience

Walmart account experience

Analytical skills

Leadership

Tools

MS Office

Excel

Job description

We are currently seeking an Account Services Manager, Walmart Accounts.

The Account Services Manager will oversee the sales support functions; manage staff and day to day operations of Account Services Department. This is a working manager who’s responsibilities include, but are not limited to the following:

• Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of account service processes.
• Hands on tactical leader with ability to perform in the roles of all team members and get into the weeds as needed.
• Partners with accounts, sales, distribution and finance and all functional areas to ensure the order file is accurate and deadlines are adhered to.
• Monitor inbound freight to ensure timely shipping of orders and avoid potential shortfall to budget projections.
• Work closely with heads of Sales, Distribution, and Production, as well as other internal departments and external customers as it relates to order management.
• Identify, evaluate, and swiftly resolve order issues prior to, during, and after shipping.
• Develop and implement process improvements leading to more efficient order processing and tracking.
• Research chargebacks for division(s) of responsibility and revert back in a timely manner to the credit management team as to their validity.
• Work closely with Operations Support, MIS (Management of Information Systems), and Warehouse management to ensure customer requirements are met.
• Trusted and strategic partner to Sales and Production regarding order management efficiency and product delivery.
• Communication with external customers and or third party vendors.
• Exceed customer expectations through continual training and coaching of staff.
• Support peers and superiors with projects.
• Promotes career growth & development by cross-training.
• Employee coaching & counselling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 5 years of supervisory experience required
• Minimum 1 year of current, active Walmart Account experience required
• EDI (Electronic Data Interchange) and order management experience
• RLM Experience preferred
• Excellent analytical, organizational, and leadership skills
• Proficient in MS Office Word and Excel

Salary Range: $80-100K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.