Edge & Ingress Engineer: Cloud Networking & DNS Expert

EY; Cleveland (OH); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies. You will monitor, troubleshoot, onboard applications, and implement changes following established runbooks and change controls.

The role offers a hands-on operational path with potential for greater platform ownership, in a hybrid work model within a globally connected team.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalation complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud platform components.
• Assist with listeners, target groups or pools, health checks, certificates, traffic policies, persistence, and failover configurations.
• Execute approved configuration changes and validate outcomes under established change controls.
• Support upgrades, maintenance, configuration reviews, and lifecycle activities.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Support configuration, testing, rollback preparation, and post-change validation.
• Coordinate with application owners and dependent teams to resolve missing information or implementation issues.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and related edge security controls using approved procedures.

Skills

Networking

Cloud operations

Load balancing

Application delivery

Infrastructure support

Troubleshooting

On-call support

Documentation

Education

Associate's or Bachelor's degree in IT/CS/Engineering

Tools

AWS ALB/NLB

AVI/NSX Advanced LB

Azure Ingress/Front Door

Terraform

Git

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies. You will monitor, troubleshoot, onboard applications, and implement changes following established runbooks and change controls.

The role offers a hands-on operational path with potential for greater platform ownership, in a hybrid work model within a globally connected team.