Edge & Enterprise Connectivity Lead

HDR; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Retirement plan with employer match

Paid time off

Tuition reimbursement

Job summary

HDR is seeking an experienced enterprise connectivity leader to own service delivery across datacenter edge, office LAN/WAN, branch networking, wireless, firewall, and cloud connectivity. You will set priorities, guide engineering teams, and drive performance with a focus on reliability and cost optimization.

You will collaborate with infrastructure, cloud, cybersecurity, service management, and support teams to ensure coordinated delivery, governance, and risk management in a dynamic enterprise

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent relevant experience.
• Minimum 10 years of related experience in network engineering, connectivity operations, or enterprise infrastructure.
• Minimum 3 years of experience leading technical teams, technical leads, or service domains.
• Strong understanding of enterprise networking, firewalls, wireless, WAN, and hybrid/public cloud connectivity.
• Experience with IT service management, operational governance, change control, and incident leadership.
• Experience working with business users and technical stakeholders to establish priorities and manage expectations.
• Ability to balance people leadership, operational management, and technical decision-making.
• Strong verbal and written communication skills and the ability to operate effectively in a dynamic environment.

Responsibilities

• Own service delivery and operational performance for enterprise connectivity services, including datacenter edge connectivity, office LAN/WAN, branch networking, wireless, firewall services, and public/private cloud connectivity.
• Establish priorities, service objectives, and operational expectations aligned with enterprise IT strategy.
• Directly manage connectivity engineers and/or leads; set clear expectations for delivery, accountability, collaboration, and professional growth.
• Oversee workload distribution, escalation models, on-call structures, staffing, and service continuity planning.
• Lead performance management activities including goal setting, coaching, development, and evaluations.
• Partner with peer managers in infrastructure, cloud, cybersecurity, service management, and support to ensure coordinated delivery and risk management.
• Ensure strong governance for incidents, changes, problems, configuration standards, security controls, and documentation.
• Oversee vendor and carrier relationships, support escalations, service reviews, and contractual/service performance discussions.
• Participate in budgeting, forecasting, lifecycle planning, and cost optimization for connectivity services.
• Translate strategy and roadmap priorities into executable team plans.
• Monitor and report on service health, risks, technical debt, capacity concerns, and improvement progress.
• Champion standardization, automation, operational maturity, and a strong customer-service culture.

Job description

HDR is seeking an experienced enterprise connectivity leader to own service delivery across datacenter edge, office LAN/WAN, branch networking, wireless, firewall, and cloud connectivity. You will set priorities, guide engineering teams, and drive performance with a focus on reliability and cost optimization.

You will collaborate with infrastructure, cloud, cybersecurity, service management, and support teams to ensure coordinated delivery, governance, and risk management in a dynamic enterprise