ED Patient Registration Representative

WakeMed Health & Hospitals; Wendell (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to support the Revenue Cycle Operations team. The role involves registering patients for care, collecting copays, capturing accurate demographic and insurance details, and resolving account errors before billing.

You will work in a high-volume ED environment, providing compassionate customer service to patients and families while coordinating with clinical staff.

Qualifications

• High School Diploma or Equivalent required.
• 1 year healthcare registration experience preferred.

Responsibilities

• Enter essential demographic and insurance information.
• Collect copays and obtain required signatures.
• Resolve errors on accounts before billing.
• Serve as liaison to patients, community, and healthcare professionals to deliver high-quality customer service.

Skills

Customer service

Interpersonal skills

Attention to detail

Medical terminology

Education

High School Diploma or Equivalent

Job description

Overview

The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family members presenting to the emergency department. Our team initiates the arrival process at the welcome desk and completes the registration at the patient's bedside after the patient has seen a care provider. Emergency department registration staff partner with the clinical staff to help patients receive personal attention and care as efficiently as possible.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Healthcare Registration Required