ED Patient Registration Representative

WakeMed Health & Hospitals; Cary (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to perform demographic and insurance data entry, collect copays, gather signatures, and fix billing issues in a fast-paced emergency department setting.

You will play a key role in delivering compassionate customer service to patients and families, coordinating with clinical staff to streamline the registration process and support timely care delivery.

Qualifications

• High School Diploma or Equivalent required.
• 1 year healthcare registration experience preferred.

Responsibilities

• Enter essential demographic and insurance information for patient registration.
• Collect copays, obtain required signatures, and resolve account errors before billing.
• Serve as liaison to patients, community, and healthcare professionals with excellent communication.
• Support arrivals at the welcome desk and complete registration at bedside after provider visit.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family members presenting to the emergency department. Our team initiates the arrival process at the welcome desk and completes the registration at the patient's bedside after the patient has seen a care provider. Emergency department registration staff partner with the clinical staff to help patients receive personal attention and care as efficiently as possible.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Healthcare Registration Required