Patient Registration Representative

Wakemed; Clayton (NC); On-site; USD 22,000 - 25,000; Full time

Job summary

WakeMed is seeking a Patient Registration Representative to greet patients and register demographics, insurance, and guarantor information in the EMR. You will verify coverage, collect payments, and manage check-in/out with care and accuracy.

Ideal candidates excel in customer service, have healthcare front desk experience, and perform well under pressure while maintaining confidentiality and compassion for patients and families.

Qualifications

• Experience in healthcare environment with patient registration, check-in/out, scheduling, or front desk duties.
• Ability to verify medical insurance and collect point-of-service payments.
• Detail-oriented with accurate data entry and records maintenance.
• Strong customer service mindset and empathetic communication with patients.

Responsibilities

• Greet patients, visitors, and healthcare professionals professionally and service‑mindedly.
• Register patients by entering demographic, insurance, and guarantor data into the EMR.
• Verify insurance coverage and collect copays, deductibles, and POS payments.
• Complete check-in/check-out processes accurately and efficiently.
• Schedule and coordinate patient appointments as needed.
• Act as liaison between patients, providers, staff, and the community for a positive experience.
• Maintain confidentiality and comply with organizational and regulatory requirements.
• Deliver exceptional customer service while addressing questions with empathy.
• Support front office operations to ensure smooth patient flow and experience.

Skills

Customer-focused

Interpersonal

Communication

Healthcare setting experience

Insurance verification

Front desk operations

Attention to detail

Multitasking

Professionalism

Education

High School Diploma or Equivalent

Job description

Overview

At WakeMed, our Patient Registration Representatives create a welcoming first impression for every patient. This role is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about delivering exceptional customer service.

Overview

At WakeMed, our Patient Registration Representatives create a welcoming first impression for every patient. This role is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about delivering exceptional customer service.

What You\'ll Do

• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Accurately register patients by entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes while ensuring accuracy and efficiency.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with all organizational and regulatory requirements.
• Provide exceptional customer service while addressing patient questions and concerns with professionalism and empathy.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

Who We\'re Looking For

• A customer-focused professional with excellent interpersonal and communication skills.
• Experience working in a healthcare setting with responsibilities such as patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Strong attention to detail with the ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• A collaborative team player who demonstrates professionalism, compassion, and a commitment to service excellence.
• Someone who embodies the Wake Way by treating every patient and teammate with respect, care, and accountability.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.

The WakeWay to Excellence

• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred