Patient Access ED Registration Specialist

Cone Health Medical Group; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health Medical Group in Greensboro, NC seeks an ED Registration Specialist to greet patients, accurately capture demographics, verify insurance, and ensure EMTALA-compliant registration in the emergency department setting.

The role requires an associate degree in a related field or 4 years of equivalent experience, plus at least 1 year in healthcare registration. Training includes one week of training, 8 AM–5 PM, then evening shadowing in the department.

Qualifications

• Associate degree required; 4 years related experience permitted in lieu.
• 1 year healthcare registration experience required.
• CHAA certification preferred

Responsibilities

• Utilize tools to enter required information for registration into the electronic health system.
• Review demographic and insurance information for completeness and correct deficiencies.
• Ensure EMTALA compliant registration steps for ED patients.
• Identify patients with critical symptoms and activate clinical protocols.
• Obtain all regulatory signatures as required.
• Document insurance verification details, deductibles, copays, and policy limits; calculate patient liability.
• Demonstrate strong customer service behaviors for all patients and visitors.
• Assist patients to their destination and manage visitor flow per policy.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Regulatory compliance

Time management

Education

Associate degree in healthcare administration or related field

4 years related experience in lieu of associate's degree

Tools

EHR systems

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information.

Training for this position requires one week of initial training, Monday through Friday from 8 AM to 5:00 PM, followed by several weeks of evening shadowing in the department.

Essential Job Function

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education

• Required: Associate degree in healthcare administration, medical office administration, or related field required.4 Years related experience in lieu of associate's degree.

Experience

• Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing

• Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate – CHAA).