ED Registration Specialist: Compassionate Patient Concierge

WakeMed Health & Hospitals; Cary (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to perform demographic and insurance data entry, collect copays, gather signatures, and fix billing issues in a fast-paced emergency department setting.

You will play a key role in delivering compassionate customer service to patients and families, coordinating with clinical staff to streamline the registration process and support timely care delivery.

Qualifications

• High School Diploma or Equivalent required.
• 1 year healthcare registration experience preferred.

Responsibilities

• Enter essential demographic and insurance information for patient registration.
• Collect copays, obtain required signatures, and resolve account errors before billing.
• Serve as liaison to patients, community, and healthcare professionals with excellent communication.
• Support arrivals at the welcome desk and complete registration at bedside after provider visit.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to perform demographic and insurance data entry, collect copays, gather signatures, and fix billing issues in a fast-paced emergency department setting.

You will play a key role in delivering compassionate customer service to patients and families, coordinating with clinical staff to streamline the registration process and support timely care delivery.