Emergency Dept Patient Access Specialist - Night Shift

Bronson Health; Paw Paw (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Bronson Lakeview Hospital in Paw Paw, MI is hiring a Patient Representative for the BLH 72 Hour ED (7pm-7:30am). You will greet and register patients, verify eligibility, collect payments, and coordinate scheduling across departments.

Strong customer service and basic medical terminology are essential in this fast-paced environment. Weekend standby rotations apply; a high school diploma or GED is required, with an Associate's degree preferred for Cancer Center roles.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• HIPAA knowledge and confidentiality requirements.
• Revenue cycle components and its impact on patient care.

Responsibilities

• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enters payments, follows balancing procedures.
• Analyzes and enters physician orders.
• Schedules and communicates appointment information for multiple facilities.
• Verifies insurance for scheduled and urgent patients and obtains authorization.
• Maintains confidentiality in all communications.

Skills

Customer service

Medical Terminology

CPT Coding

ICD-10 Coding

Typing 45 WPM

Ten Key

Computing Skills

HIPAA

Revenue Cycle

Multitasking

Attention to detail

Teamwork

Education

High school diploma or GED

Associate's degree in related field (Cancer Center ONLY)

Tools

Windows OS

Job description

Bronson Lakeview Hospital in Paw Paw, MI is hiring a Patient Representative for the BLH 72 Hour ED (7pm-7:30am). You will greet and register patients, verify eligibility, collect payments, and coordinate scheduling across departments.

Strong customer service and basic medical terminology are essential in this fast-paced environment. Weekend standby rotations apply; a high school diploma or GED is required, with an Associate's degree preferred for Cancer Center roles.