ER & QuickCare Patient Access Specialist (PRN)

Provider Careers at Bronson Medical Group; Kalamazoo (MI); On-site; USD 19,000 - 30,000; Part time

Job summary

Bronson Healthcare in Kalamazoo seeks a Patient Representative for the ED & QuickCare Plus to ensure smooth patient access, check‑in, registration, insurance verification and scheduling. This PRN role emphasizes accuracy, HIPAA compliance and strong customer service in a fast paced setting.

Responsibilities include collecting payments, explaining estimates, entering demographics, and navigating multiple computer systems while providing compassionate support to patients and families.

Qualifications

• Customer service experience in a fast-paced environment.
• Knowledge of HIPAA and patient confidentiality requirements.
• Ability to multitask and manage competing priorities.
• Strong communication skills with patients and families.

Responsibilities

• Greet and register patients and collect required demographic and insurance information.
• Verify insurance eligibility and document patient information.
• Schedule appointments and provide price estimates and payment information.
• Collect payments and enter data into computer systems; maintain patient confidentiality.
• Assist with the revenue cycle and ensure accurate registration to support patient care.

Skills

Customer service

HIPAA knowledge

Multitasking

Communication

Education

High school diploma or GED

Job description

Bronson Healthcare in Kalamazoo seeks a Patient Representative for the ED & QuickCare Plus to ensure smooth patient access, check‑in, registration, insurance verification and scheduling. This PRN role emphasizes accuracy, HIPAA compliance and strong customer service in a fast paced setting.

Responsibilities include collecting payments, explaining estimates, entering demographics, and navigating multiple computer systems while providing compassionate support to patients and families.