ED Patient Access Specialist - Evenings & Weekends

Cleveland Clinic; Canton (OH); On-site; USD 2,066,000 - 2,983,000; Full time

Job summary

Cleveland Clinic Mercy Hospital in Ohio is seeking a Patient Access Representative for the Emergency Department. You will assist patients with registration, insurance eligibility, and co-pay collection, and help with self-screening and scheduling services.

The role supports multiple patient access areas and includes Epic access. A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with rotating weekends and holidays, and requires completing a 3-week EPIC training on-site.

Qualifications

• High school diploma or GED with 2 years customer-facing experience, or an Associate/Bachelor’s degree with related experience.
• Knowledge of medical terminology to understand physician orders; or completion of related course within one year.
• Basic PC software skills and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Register patients and obtain demographics, insurance, medical and financial information.
• Cross-train to staff all areas of patient access (front desk, admitting, ED, cash register).
• Act as a Super User and train new caregivers.
• Provide registration and cash collection access in Epic.

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Knowledge of medical terminology

Basic PC software skills

Ability to work in Emergency Department setting

Job description

Cleveland Clinic Mercy Hospital in Ohio is seeking a Patient Access Representative for the Emergency Department. You will assist patients with registration, insurance eligibility, and co-pay collection, and help with self-screening and scheduling services.

The role supports multiple patient access areas and includes Epic access. A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with rotating weekends and holidays, and requires completing a 3-week EPIC training on-site.