ED Patient Access Specialist — Evening/Night Shifts

Cleveland Clinic; Lodi (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Cleveland Clinic Health System’s Lodi Hospital is seeking a Patient Access Representative to join the Patient Registration team. You will handle registration, insurance eligibility, co-pays, and scheduling for the Emergency Department, supporting a high-quality patient experience.

The role requires evening/night shifts with weekend and holiday rotation. Training includes Epic system onboarding, followed by scheduled hours on-site with a strong team environment.

Qualifications

• Minimum qualifications include a high school diploma or GED with 2 years of customer-facing experience or an Associate/Bachelor degree.
• Knowledge of medical terminology sufficient to understand physician orders.
• Basic PC software knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Perform registration and collect information on demographics, insurance, medical and financial details.
• Crosstrain to staff all areas of patient access (front desk, admitting, ED, cash register).
• Serve as a Super User and assist in training new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Medical terminology

Insurance knowledge

Data entry

Education

Bachelor’s Degree

Associate’s Degree

High school diploma or GED

Job description

Cleveland Clinic Health System’s Lodi Hospital is seeking a Patient Access Representative to join the Patient Registration team. You will handle registration, insurance eligibility, co-pays, and scheduling for the Emergency Department, supporting a high-quality patient experience.

The role requires evening/night shifts with weekend and holiday rotation. Training includes Epic system onboarding, followed by scheduled hours on-site with a strong team environment.