ED Patient Access Specialist — Compassionate Frontline

University Hospitals Pain Management; Chardon Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UH Geauga Medical Center in Chardon, Ohio, is seeking a Patient Access Representative for the Emergency Department on a full-time evening shift (3:30pm–12:00am). The role focuses on greeting patients, accurate registration, insurance verification, and coordinating care with ED teams to ensure smooth patient flow.

The position requires compassion, strong communication, and the ability to multitask in a fast-paced hospital setting, with responsibilities spanning check-in, data entry, MyChart

Qualifications

• Ability to communicate clearly with patients and families in high-stress situations.
• Detail-oriented approach to patient registration, insurance verification, and data entry.
• Strong multitasking skills to manage registrations, calls, and documentation.

Responsibilities

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
• Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
• Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.

Skills

Communication

Empathy

Multitasking

Attention to detail

Tools

EPIC

Job description

UH Geauga Medical Center in Chardon, Ohio, is seeking a Patient Access Representative for the Emergency Department on a full-time evening shift (3:30pm–12:00am). The role focuses on greeting patients, accurate registration, insurance verification, and coordinating care with ED teams to ensure smooth patient flow.

The position requires compassion, strong communication, and the ability to multitask in a fast-paced hospital setting, with responsibilities spanning check-in, data entry, MyChart