Patient Access Representative I

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Fairview Hospital is seeking a Patient Access Representative for the Emergency Department to deliver an exceptional patient experience from arrival to discharge. You will handle registration, insurance eligibility and co‑payments, with opportunities to advance across nursing and other departments within the Cleveland Clinic system.

The role requires days 8:00 a.m.–5:30 p.m. with every other weekend and holiday rotations, and emphasizes teamwork, training, and Epic registration

Qualifications

• High school diploma or GED with two years in a customer-facing role, or an Associate’s/Bachelor’s degree with related experience.
• Knowledge of medical terminology to understand physician orders or course completion within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Register patients and obtain demographics, insurance and payment information.
• Cross-train to staff all areas: front desk, admitting, ED, and cashier.
• Act as a resource for training of new team members and during new processes.
• Function as a Super User and assist in training new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service exp

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Join Cleveland Clinic Fairview Hospital and experience world‑class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co‑payments to self‑screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this role works days from 8:00 a.m. – 5:30 p.m. with every other weekend and holiday rotation requirements.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Act as a resource for training of new team members and during the implementation of new processes
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).