ED Patient Access & Registration Specialist

Oregon Health & Science University; Portland (OR); On-site; USD 40,000 - 56,000; Full time

Job summary

Oregon Health & Science University is seeking an ED registration specialist to greet patients and collect demographic, insurance, and financial information for seamless patient flow and billing. You will coordinate with clinical teams and use interpretation services as needed.

The role emphasizes accurate data collection, strong customer service, and effective communication in a fast-paced environment within the Emergency Department.

Qualifications

• High quality customer service in healthcare settings.
• Clear, respectful communication with diverse users.
• Ability to handle high-stress situations calmly and professionally.
• Accurate data entry and multitasking abilities.
• Strong attention to detail in registration and screening tasks.

Responsibilities

• Greet and register patients arriving at the Emergency Department.
• Collect demographics, insurance and financial information for front end billing.
• Verify insurance details and obtain required patient data for services.
• Explain financial responsibilities and assist with benefits coordination.
• Assist with referrals to social work/case management when needed.
• Provide directions and screen patients and visitors for entry into the hospital.

Skills

Customer service

Communication

Interpersonal skills

Typing 40 wpm

High stress handling

Education

High School diploma or equivalent

2 years of high-volume public contact experience

Job description

Oregon Health & Science University is seeking an ED registration specialist to greet patients and collect demographic, insurance, and financial information for seamless patient flow and billing. You will coordinate with clinical teams and use interpretation services as needed.

The role emphasizes accurate data collection, strong customer service, and effective communication in a fast-paced environment within the Emergency Department.