ED Patient Access & Registration Advocate

UPMC; Harrisburg (Dauphin County); On-site; USD 22,000 - 33,000; Full time

Job summary

UPMC is seeking a Patient Access professional to coordinate all phases of the revenue cycle from scheduling and registration through referral and denial management.

The role requires accurate registration, insurance verification, and patient financial counseling to support seamless billing and compliance with HIPAA regulations. You will work closely with clinical partners and care teams, including evenings and weekends as needed.

Qualifications

• Completion of High School diploma or equivalent.
• 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.

Responsibilities

• Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
• Ensure accurate registration into hospital ADT and/or clinical system during downtime with monitoring and reconciliation of every patient.
• Serve as central resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility and coordinate benefits to support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-pays, co-insurance, and deductibles on the day of service.
• Maintain HIPAA-compliant handling of patient information and communications.
• Work with clinical partners to ensure data integrity and timely information sharing.

Skills

Interpersonal skills

Communication skills

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Job description

UPMC is seeking a Patient Access professional to coordinate all phases of the revenue cycle from scheduling and registration through referral and denial management.

The role requires accurate registration, insurance verification, and patient financial counseling to support seamless billing and compliance with HIPAA regulations. You will work closely with clinical partners and care teams, including evenings and weekends as needed.