ED Patient Access Lead: Financial Clearance & Registration

Taleo; Chandler (AZ); On-site; USD 57,308,000 - 103,155,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group in Chandler, AZ is seeking a Lead Patient Access professional to manage registration workflows, verify demographics and insurance, and ensure timely financial clearance for ED and hospital services.

The role emphasizes accuracy, EMTALA-compliant registration steps, and effective communication with patients about costs and payment options in a high-volume environment.

Qualifications

• High school diploma or GED required; 2+ years of experience solving complex customer problems.
• 1+ years of Patient Access/Registration experience; 100% onsite in Chandler, AZ.
• Strong interpersonal and customer service skills; ability to work with diverse populations.

Responsibilities

• Register patients and ensure accurate demographic and insurance information in the ADT system.
• Explain hospital policies and patient financial obligations; identify and arrange payment plans when needed.
• Verify insurance benefits and payer sources; collect patient liabilities and document interactions.

Skills

Patient Access

Customer Service

Onsite Work

Education

High School Diploma/GED

Tools

ADT system

Verification systems

Job description

UnitedHealth Group in Chandler, AZ is seeking a Lead Patient Access professional to manage registration workflows, verify demographics and insurance, and ensure timely financial clearance for ED and hospital services.

The role emphasizes accuracy, EMTALA-compliant registration steps, and effective communication with patients about costs and payment options in a high-volume environment.