Lead Patient Access & Registration Specialist

Phoenix Children's Hospital, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Phoenix Children's Hospital in Phoenix is seeking a Lead Patient Access Representative to oversee patient registration and serve as a primary liaison for hospital services, ensuring a smooth patient experience.

The role includes mentoring staff, training on registration, insurance verification, and billing processes, and collaborating with supervisors to improve quality and productivity across the Patient Access team.

Qualifications

• Strong communication and leadership abilities.
• Experience in patient access, registration, or admitting preferred.
• Familiarity with front-end registration systems and billing concepts.

Responsibilities

• Oversee patient registration processes and serve as a lead for Patient Access Representatives.
• Train staff on registration, insurance verification, and authorization processes.
• Collaborate with supervisors to evaluate staff performance and implement improvements.
• Resolve patient and payer issues, coordinating with clinical and administrative teams.
• Maintain knowledge of payer requirements to ensure compliant billing and timely submissions.

Job description

Phoenix Children's Hospital in Phoenix is seeking a Lead Patient Access Representative to oversee patient registration and serve as a primary liaison for hospital services, ensuring a smooth patient experience.

The role includes mentoring staff, training on registration, insurance verification, and billing processes, and collaborating with supervisors to improve quality and productivity across the Patient Access team.