ED Registration Clerk: Patient Concierge with $2k Sign-On

UnitedHealth Group; Chandler (AZ); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Chandler, AZ is seeking an Emergency Department Patient Registration Representative to deliver patient-centered front-office support in a fast-paced clinical setting. You will collect demographics, verify insurance, handle co-pays, and coordinate with teams to ensure smooth registration.

The role requires strong communication and customer service skills and shifts including early mornings.

Qualifications

• High School Diploma/GED.
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support role.
• Ability to work dayshift hours during the duration of new hire orientation (approximately the first 2 weeks).
• Ability to work Sunday - Wednesday from 6:00am - 4:30pm.

Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information and verifying insurance eligibility / benefits.
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information.
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed.
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
• Maintains up-to-date knowledge of specific registration requirements for ED Registration.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Chandler, AZ is seeking an Emergency Department Patient Registration Representative to deliver patient-centered front-office support in a fast-paced clinical setting. You will collect demographics, verify insurance, handle co-pays, and coordinate with teams to ensure smooth registration.

The role requires strong communication and customer service skills and shifts including early mornings.