ED Patient Access Advocate I — Patient Registration

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Patient Access Advocate I at Presbyterian Kaseman Hospital in Albuquerque provides primary registration of patient accounts for scheduled and unscheduled visits. This includes updating demographics, verifying insurance, collecting liabilities, and documenting in the ADT system during the date of service.

This full-time, night-shift role requires basic Medicare knowledge, strong customer service, and EPIC proficiency to ensure accurate data and a smooth patient experience at the point of

Qualifications

• High school diploma or GED required.
• 6 months healthcare or 1 year customer service experience.
• Pass Patient Access Academy with 85%+ within 6 months.

Responsibilities

• Register patients and collect demographic/financial info accurately.
• Verify insurance eligibility and benefits.
• Educate patients on financial responsibilities and assist with forms.

Skills

Customer service

Data entry

Communication

Keyboarding

Problem solving

Education

High school diploma/GED

CHAA / CHAM certification preferred

Tools

EPIC

Microsoft Office

Job description

The Patient Access Advocate I at Presbyterian Kaseman Hospital in Albuquerque provides primary registration of patient accounts for scheduled and unscheduled visits. This includes updating demographics, verifying insurance, collecting liabilities, and documenting in the ADT system during the date of service.

This full-time, night-shift role requires basic Medicare knowledge, strong customer service, and EPIC proficiency to ensure accurate data and a smooth patient experience at the point of