Patient Access Navigator - Compassionate Frontline Advocate

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Job summary

Presbyterian Healthcare Services is hiring a Patient Access Advocate for PRESNow in Albuquerque, NM. This role handles primary registration of patient accounts, verifies demographics and insurance, and collects point-of-service liabilities during scheduled or urgent visits.

The position requires high school diploma/GED, familiarity with CMS guidelines, and EPIC proficiency. A comprehensive benefits package and wellness programs are offered, with day shifts in PRESNow 24/7 Urgent and Emergency

Qualifications

• High school diploma/GED; 6 months healthcare or 1 year customer service.
• Complete 2-week Patient Access Academy with 85%+ within 6 months.
• CHAA/CHAM or equivalent certification preferred; insurance understanding.
• Basic understanding of medical terminology and billing codes.
• Pass EPIC proficiency test with 85%.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET and EPE.
• Resolve complaints in the moment, de-escalate as needed.
• Manage conflicts and involve supervisor when required.
• Educate patients on insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service.
• Assist with patient wayfinding and registration documentation.

Skills

Customer service

De-escalation

Conflict resolution

Data entry

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Presbyterian Healthcare Services is hiring a Patient Access Advocate for PRESNow in Albuquerque, NM. This role handles primary registration of patient accounts, verifies demographics and insurance, and collects point-of-service liabilities during scheduled or urgent visits.

The position requires high school diploma/GED, familiarity with CMS guidelines, and EPIC proficiency. A comprehensive benefits package and wellness programs are offered, with day shifts in PRESNow 24/7 Urgent and Emergency