ED Office Assistant & Patient Concierge

rivhs; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

rivhs in Newport News, VA is seeking an Office Assistant who will support the office manager with patient registration, eligibility checks, and reception duties. You will greet patients, answer phones, schedule appointments, and maintain chart prep and demographics in the registration software.

The role emphasizes accuracy, compliance reporting, and teamwork; you will handle mail distribution, assist other staff, and suggest process improvements to enhance service quality.

Qualifications

• High school diploma or equivalent preferred.

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.
• Promotes the daily workflow.
• Preps charts in advance of visit.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Check-in process and demographic updates done in timely manner.
• Manages patient expectations with clear explanations.
• Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
• Observes transfer and on-hold techniques.

Education

High school or equivalent (Preferred)

Job description

rivhs in Newport News, VA is seeking an Office Assistant who will support the office manager with patient registration, eligibility checks, and reception duties. You will greet patients, answer phones, schedule appointments, and maintain chart prep and demographics in the registration software.

The role emphasizes accuracy, compliance reporting, and teamwork; you will handle mail distribution, assist other staff, and suggest process improvements to enhance service quality.