Office Assistant Medical ED

Riverside Health; Newport News (VA); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Newport News, VA is seeking an Office Assistant to support the Medical ED team. The role involves registering patients, verifying demographics, and handling insurance eligibility with accurate data entry in the registration system.

You will greet patients, answer phones, schedule appointments, and assist with referrals and chart prep to ensure smooth daily operations. The ideal candidate has high school education and prior medical office experience, with strong customer

Qualifications

• Education: High school or equivalent (Preferred).
• Experience: Medical Office experience (Preferred).
• Proficiency with patient registration and appointment scheduling processes is valued.

Responsibilities

• Ensure patients' registration and demographics information is accurate and up to date.
• Monitor daily schedule and adjust appointments as needed.
• Greet patients and manage phone lines with professional communication.
• Obtain referrals and insurance information; process chart prep and visit summaries.

Skills

Customer service

Phone support

Data entry

Education

High school diploma or equivalent

Tools

Patient registration software

Job description

## Office Assistant Medical EDApply: Medical Residency Building - Newport News, Virginia: Full time: Posted Today: 2026-038289Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.