Medical Office Front Desk Assistant - Patient Access

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. in Newport News, VA is seeking an Office Assistant to support the office manager. The role involves patient registration, insurance eligibility, scheduling, greeting patients, and handling phone lines with accurate demographic updates.

Responsibilities include chart prep, referrals, and ensuring smooth daily operations while identifying and reporting any compliance concerns. This position emphasizes teamwork and patient-centered service in a busy clinical setting.

Qualifications

• Education , High school or equivalent (Preferred)
• Experience Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.
• Promotes the daily workflow.
• Preps charts in advance of visit.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Check-in process and demographic updates done in timely manner.
• Manages patient expectations with clear explanations.
• Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
• Observes transfer and on-hold techniques.

Skills

Medical office experience

Education

High school or equivalent

Job description

101 Riverside Hospital, Inc. in Newport News, VA is seeking an Office Assistant to support the office manager. The role involves patient registration, insurance eligibility, scheduling, greeting patients, and handling phone lines with accurate demographic updates.

Responsibilities include chart prep, referrals, and ensuring smooth daily operations while identifying and reporting any compliance concerns. This position emphasizes teamwork and patient-centered service in a busy clinical setting.