ED Communications & Patient Flow Coordinator

Tower Health; West Reading (Berks County); On-site; USD 25,000 - 39,000; Full time

Job summary

Tower Health in West Reading, PA, seeks an Emergency Department Communication Specialist to support patient care operations under the supervision of the ED Unit Director and a professional facilitator.

You will handle multiple secretarial tasks, provide exceptional customer service, and serve as the main contact for consulting physicians and ED attendings for admissions, transfers, and activations, ensuring timely disposition of patients across services.

Qualifications

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Hospital experience preferred

Responsibilities

• The Emergency Department Communication Specialist performs duties under the supervision of a professional facilitator and Emergency Department Unit Director.
• The Communication Specialist performs multiple secretarial and clerical tasks relative to the daily functioning of the Emergency Department while performing exceptional customer service and support the ongoing process of patient care.
• The Communication Specialist is the point person for consulting physicians and ED attendings for all admissions, transfers, Cath. lab/MI activations, IR, OR admissions, etc.
• Paging out and answer all physician consults and connect with all facilities to complete patient transfers.
• This role closely works with all physician groups to ensure patients are dispositioned in a timely manner to the appropriate service.

Education

High School Diploma / GED

Job description

Tower Health in West Reading, PA, seeks an Emergency Department Communication Specialist to support patient care operations under the supervision of the ED Unit Director and a professional facilitator.

You will handle multiple secretarial tasks, provide exceptional customer service, and serve as the main contact for consulting physicians and ED attendings for admissions, transfers, and activations, ensuring timely disposition of patients across services.