ED Patient Concierge & Information Specialist

Conway Regional Health System; Conway (AR); On-site; USD 31,000 - 42,000; Full time

Job summary

Conway Regional Health System is seeking an Emergency Department Customer Service Representative to handle receptionist and information duties in a busy ED. You will direct patients to the triage nurse, greet visitors, and make rounds to ED patients, assisting with informational problems as needed.

The role emphasizes teamwork and collaboration with ED staff to ensure smooth patient flow and excellent service.

Qualifications

• Proof of high school or equivalent or higher education

Responsibilities

• Handle receptionist and information functions in the Emergency Department.
• Direct patients to the triage nurse and greet visitors.
• Make rounds on ED patients and assist with informational problems.
• Demonstrate teamwork through effective collaboration with staff.

Education

High school diploma or equivalent

Job description

Conway Regional Health System is seeking an Emergency Department Customer Service Representative to handle receptionist and information duties in a busy ED. You will direct patients to the triage nurse, greet visitors, and make rounds to ED patients, assisting with informational problems as needed.

The role emphasizes teamwork and collaboration with ED staff to ensure smooth patient flow and excellent service.