Communications Coordinator

Tower Health; West Reading (Berks County); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Flexible schedule options

Job summary

Tower Health is seeking a dedicated Transfer Center Communication Coordinator to support patient placement, transfers, and referrals across its health system in Reading, PA. This role includes EMS call intake, dispatch triage, coordinating in-house and external transport, and collaboration with security and emergency teams to ensure timely, safe patient movement.

Join a system committed to high-quality care and teamwork, with opportunities for professional growth and a comprehensive benefits

Qualifications

• Completes and maintains required competencies and trainings.
• Experience with EMS coordination and hospital transfer workflows.
• Strong communication and multi-team coordination skills.

Responsibilities

• Assist with patient placement, direct admissions, transfers, and referrals.
• Handle EMS call intake and dispatch triage within Tower Health Transfer Center.
• Coordinate in-house and outsourced transport resources and related teams.

Skills

EMS call intake

Emergency dispatch triage

Transfer coordination

Effective communication

Education

Post High School Diploma Program

Relevant education & experience can be considered

Tools

NIMS 700

NIMS 800

NIMS 100

NIMS 200

BLS Certification

Job description

Job Summary

• The Communication Coordinator assists the Transfer Center nurse with putting patients into, out of, and within the Tower Health, Health System.
• This includes but is not limited to assistance with patient placement, direct admissions, transfers, and referrals.
• The Transfer Center Communication Coordinator also performs EMS call intake, performs emergency medical dispatch triage, dispatches EMS, EVS staff, inhouse transport resources, wheelchair vans, security, emergency teams and outsources transport requests that are not being handled by TowerDIRECT units.
• The Transfer Center Communication Coordinator also handles transfer center cases and Emergency Management requests.

Why Tower Direct?

• Generous time off, tuition assistance, and comprehensive benefits
• Variety of schedule options to meet your needs, including a compounding weekend and night shift differential and per diem pay incentives
• Progressive clinical interventions

#READ

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• Post High School Diploma Program - OR - combination of relevant education & experience may be considered in lieu of Post High School Diploma Program

Certification and Licensure

• National Incident Management Systems (NIMS) 700, 800, 100, & 200 within 6 months of hire
• BLS Certification

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.