Emergency Department Operations Coordinator

1200 The General Hospital Corporation; Boston (MA); Presencial; USD 23 000 - 39 000; Tempo integral

Resumo da oferta

Mass General Brigham seeks an ED Administrative support professional to coordinate patient arrivals, triage communications, and admissions workflows within the Emergency Department. The role requires strong customer service, organizational skills, and the ability to manage sensitive information with discretion.

The incumbent ensures smooth patient flow, supports discharge coordination, and facilitates communications between patients, families, and clinical staff in a fast-paced environment.

Qualificações

• Education: High School diploma or GED required; Associate/Bachelors degree preferred.
• Experience: 1 year health care setting preferred.

Responsabilidades

• Greet and assist patients and visitors; handle admissions workflow.
• Enter demographic data and medical record numbers; manage patient transport coordination.
• Answer and screen telephone calls; relay messages to clinical staff.
• Direct patients to appropriate treatment areas and support surfaces.
• Maintain accurate patient records and paperwork, including valuables and discharge documents.

Conhecimentos

Customer service

Communication skills

Organizational skills

Confidential information handling

Teamwork

Formação académica

High School diploma or GED

Associate/Bachelors degree preferred

Ferramentas

EPIC

Outlook

Descrição da oferta de emprego

Mass General Brigham seeks an ED Administrative support professional to coordinate patient arrivals, triage communications, and admissions workflows within the Emergency Department. The role requires strong customer service, organizational skills, and the ability to manage sensitive information with discretion.

The incumbent ensures smooth patient flow, supports discharge coordination, and facilitates communications between patients, families, and clinical staff in a fast-paced environment.