Economic Services Trainee: Learn Benefits Eligibility

State-of-West-Virgini; West Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Kanawha County, West Virginia, is seeking a trainee to learn processing of benefit applications under close supervision. The role focuses on determining eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, adhere to complex eligibility policies, conduct client interviews, and study financial and social information.

Qualifications

• High school diploma or equivalent is required.
• Two years of direct client service experience or related work.
• Substitution: college coursework may substitute for experience (1 year per 30 credits).
• A valid driver's license may be required.

Responsibilities

• Learn to determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to process benefit applications and manage a caseload under supervision.
• Adhere to complex policy requirements for eligibility and issuance of benefits.
• Learn to conduct client interviews and analyze financial and social information.

Skills

Client interviewing

Customer service

Data evaluation

Policy adherence

Interview techniques

Education

High school diploma or equivalent

Job description

Kanawha County, West Virginia, is seeking a trainee to learn processing of benefit applications under close supervision. The role focuses on determining eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, adhere to complex eligibility policies, conduct client interviews, and study financial and social information.