Economic Service Worker Trainee

State of West Virginia; Charleston (WV); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of West Virginia is seeking a trainee to learn how to process benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. You will manage a caseload and learn to use department software to administer benefits for clients with complex needs.

The position emphasizes interviewing clients, evaluating financial and social information, and adherence to policy.

Qualifications

• High school diploma or equivalent required.
• Two years of direct client services experience or customer service/clerical experience required.
• Education substitution: 1 year for every 30 college credits.
• A valid driver’s license may be required.

Responsibilities

• Learn methods of processing benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Manage a caseload of economic assistance programs.
• Learn to use department software to administer a caseload.
• Conduct interviews with clients and analyze financial and social information.
• May obtain repayment for economic assistance issued erroneously.

Skills

Interpersonal skills

Interviewing clients

Eligibility determination

Policy adherence

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required

Other Information

• PG: 8 $30,273 - $51,585
• Market Rate: $46,069
• Probationary period 1 year per SPB 2778-A
• State employment offers a variety of benefits.