Economic Service Worker

State of West Virginia; Kingwood (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

The State of West Virginia is seeking an Economic Assistance Processor to join the Kingwood team. Under general supervision, you will process applications, determine eligibility for SNAP, Medicaid, and related programs, and manage a caseload with care and accuracy.

You will schedule and conduct interviews, collect personal and financial information, and refer clients to supportive services. A bachelor’s degree is required; substitutions based on relevant experience are allowed.

Qualifications

• Bachelor's degree from regionally accredited college or university.
• Substitution: any combination of full-time or equivalent part-time paid experience… interview clients, customers or the public, and evaluating the data against established standards and guidelines for year-for-year substitution.
• Substitution: full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work for year-for-year substitution.
• Substitution: successful completion of college coursework from regionally accredited college or university for year-for-year substitution (every thirty credit hours equals one year).
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one year of experience equals two years of training.
• Special Requirement: A valid driver's license may be required.
• State employment offers a variety of benefits.

Responsibilities

• Process applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews and conduct personal interviews with clients regarding their personal, financial, and social information.
• Maintain an up-to-date client caseload, refer clients to supportive services and agencies, and oversee eligibility decisions.
• May obtain repayment from clients who have been issued benefits erroneously.

Skills

Interviewing clients

Customer service

Education

Bachelor's degree

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution:

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.

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AFFIRMATION:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question