Economic Service Worker

State of West Virginia; Beckley (WV); On-site; USD 34,000 - 52,000; Full time

Job summary

State of West Virginia is hiring an Economic Service Worker to process and track applications for economic assistance, and to determine program benefits eligibility through client interviews. You will maintain an up-to-date caseload, respond to communications, refer clients to additional services, and enter data into agency systems.

Minimum qualifications include a Bachelor's degree from a regionally accredited college or university, with substitution options and a possible driver’s license

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: any combination of paid client-services experience may substitute for the required training.
• Full-time or equivalent part-time experience in customer service or related work may substitute for the required training on a year-for-year basis.
• College coursework from a regionally accredited college or university may substitute for the required training; 30 credit hours equal one year.
• Experience in Economic Services work may substitute for training; 1 year equals 2 years of training.
• Special Requirement: A valid driver's license may be required.

Responsibilities

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
• Referring clients to additional support services and agencies as needed.
• Maintaining current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Education

Bachelor's degree from a regionally accredited college or university

Job description

Key Responsibilities

Duties of the Economic Service Worker will include, but are not limited to:

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
• Referring clients to additional support services and agencies as needed.
• Maintaining current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers, or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR

• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.

AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.