Economic Service Worker Trainee

State of West Virginia; Charleston (WV); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

State of West Virginia invites applicants to a training role focused on processing benefit applications and learning eligibility policies. Under supervision, you will manage a caseload for economic assistance including SNAP and Medicaid programs.

The role emphasizes learning the department software, conducting client interviews, and analyzing financial and social information to determine eligibility. A valid driver's license may be required as part of the position.

Competenze

• Experience in direct client services or customer service roles.
• Ability to conduct interviews and assess information against guidelines.
• Willingness to learn eligibility policies and program requirements.

Mansioni

• Learn to process benefit applications and determine client eligibility.
• Assist in managing a caseload for SNAP, Medicaid, and related programs.
• Learn to use department software to administer benefits under supervision.
• Perform related duties as required.

Conoscenze

Customer service experience

Interviewing clients

Data evaluation against standards

Interpersonal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required.

Other Information

State employment offers a variety of benefits.

Click HERE to visit the Division of Personnel's Benefits Page.