Economic Service Worker

State of West Virginia; Romney (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

The State of West Virginia seeks a qualified professional to process applications, determine eligibility for SNAP, Medicaid, and related programs, and oversee a caseload of clients. This role involves interviewing clients by phone and in person, collecting financial and social information, and referring clients to services as needed.

Responsibilities include scheduling interviews, maintaining caseloads, and ensuring accurate eligibility decisions.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Any combination of full-time or equivalent part-time paid experience may substitute for the required training on a year-for-year basis.
• Experience in Economic Services work may substitute for the required training at the rate of one year of experience equals two years of training.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis.
• A valid driver's license may be required.

Responsibilities

• Process applications and determine eligibility for various economic assistance programs.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews and collect personal, financial, and social information.
• Maintain an up-to-date client caseload and refer clients to support services and agencies when needed.
• May obtain repayment from clients who have been issued benefits erroneously.

Skills

Interviewing clients

Customer service

Documentation

Education

Bachelor's degree from regionally accredited college or university

Job description

Nature of Work
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.

Other Information

Probationary period 1 yr.

State employment offers a variety of benefits.

AFFIRMATION:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question