Economic Service Worker

WV Department of Human Services; West Virginia; Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

WV Department of Human Services is seeking a caseworker to process applications, determine eligibility for SNAP, Medicaid, and other programs, and schedule interviews. You will conduct personal interviews, collect information, and maintain an up-to-date client caseload while referring clients to supportive services as needed.

The role may involve over time in accordance with program requirements and duties as assigned.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: direct client services experience may substitute for the required training on a year-for-year basis.
• Substitution: customer service, telemarketing, retail or clerical work may substitute for required training on a year-for-year basis.
• Alternative substitutions: college coursework may substitute for training on a year-for-year basis (every 30 credits = 1 year).
• Experience in Economic Services work requiring program eligibility decisions may substitute for training (1 year equals 2 years).

Responsabilités

• Process applications and determine eligibility for SNAP, Medicaid, and other programs.
• Schedule and conduct telephone and face-to-face interviews with clients.
• Maintain an up-to-date client caseload and refer clients to supportive services.
• May obtain repayment from clients who have been issued benefits erroneously.
• Perform related work as required.

Connaissances

Interviewing

Communication

Public service

Formation

Bachelor's degree

Description du poste

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Mandatory overtime may be required for this position.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

Other Information

Probationary period 1 yr.