Economic Service Worker - (Mineral Co.)

West Virginia Department of Human Services; West Virginia; On-site; USD 42,000 - 52,000; Full time

Job summary

The West Virginia Department of Human Services seeks a dedicated professional to process applications and determine eligibility for SNAP, Medicaid, and other economic assistance programs within the Bureau of Family Assistance. You will schedule and conduct client interviews, review information, and maintain an accurate caseload.

Responsibilities include referring clients to supportive services, ensuring compliance with guidelines, and handling potential repayment for erroneously issued benefits.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution rules may substitute for the required training on a year-for-year basis.
• Experience in Economic Services work may substitute for the required training at the rate of one year of experience equals two years of training.
• A valid driver's license may be required.

Responsibilities

• Process applications and determine eligibility for SNAP, Medicaid, and other economic assistance programs.
• Maintain an up-to-date client caseload and schedule interviews (phone or face-to-face).
• Conduct personal interviews with clients and gather financial and social information.
• Refer clients to supportive services and agencies as needed.
• May obtain repayment from clients for benefits issued erroneously.

Skills

Interviewing clients

Data evaluation

Education

Bachelor's degree (regionally accredited)

Job description

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

\"This position is for the Bureau of Family Assistance\"

Training:

Bachelor's degree from a regionally accredited college or university.

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.

Probationary period 1 yr.