Benefits Eligibility Trainee - Learn Interviews, Caseload

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia invites applicants to a training role focused on processing benefit applications and learning eligibility policies. Under supervision, you will manage a caseload for economic assistance including SNAP and Medicaid programs.

The role emphasizes learning the department software, conducting client interviews, and analyzing financial and social information to determine eligibility. A valid driver's license may be required as part of the position.

Qualifications

• Experience in direct client services or customer service roles.
• Ability to conduct interviews and assess information against guidelines.
• Willingness to learn eligibility policies and program requirements.

Responsibilities

• Learn to process benefit applications and determine client eligibility.
• Assist in managing a caseload for SNAP, Medicaid, and related programs.
• Learn to use department software to administer benefits under supervision.
• Perform related duties as required.

Skills

Customer service experience

Interviewing clients

Data evaluation against standards

Interpersonal communication

Education

High school diploma or equivalent

Job description

State of West Virginia invites applicants to a training role focused on processing benefit applications and learning eligibility policies. Under supervision, you will manage a caseload for economic assistance including SNAP and Medicaid programs.

The role emphasizes learning the department software, conducting client interviews, and analyzing financial and social information to determine eligibility. A valid driver's license may be required as part of the position.