Ecommerce & Warranty Resolution Specialist

Spectrum Brands Holdings; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectrum Brands in Sacramento is seeking a Customer Service representative to handle inbound warranty and ecommerce inquiries, provide product information, and resolve issues for consumers. You will also be the primary contact for incoming eCommerce sales.

Qualifications include a bachelor’s degree or 2–4 years of relevant experience, excellent phone and written communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor’s degree or 2-4 years of customer service experience required.
• Excellent phone and written communication skills required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle all inbound consumer warranty/ecommerce sales calls.
• Resolve written and electronic communications from consumers.
• Process daily consumer return paperwork in the consumer database.
• Team product training as needed; support for manager.

Skills

Phone & verbal skills

Written communication

Multi-tasking

Typing 40 wpm

Organizational skills

Education

Bachelor’s degree

2-4 years customer service experience

Job description

Spectrum Brands in Sacramento is seeking a Customer Service representative to handle inbound warranty and ecommerce inquiries, provide product information, and resolve issues for consumers. You will also be the primary contact for incoming eCommerce sales.

Qualifications include a bachelor’s degree or 2–4 years of relevant experience, excellent phone and written communication, and the ability to multi-task in a fast-paced environment.