Warranty Claims Specialist - Customer Experience

Cornerstone Building Brands; Sauk Rapids (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision benefits (1

PTO

Paid holidays

401k

Tuition reimbursement

Training & professional development

Job summary

Cornerstone Building Brands in Sauk Rapids, Minnesota, is seeking a Claims Representative to manage warranty claims from intake through final resolution. You will deliver a premier customer experience while ensuring accurate, thorough documentation in Dynamics 365 CRM and coordinating with internal teams and service providers.

This role requires strong analytical skills, clear communication, and the ability to balance cost efficiency with customer satisfaction.

Qualifications

• Experience in validating warranty claims and determining coverage.
• Proficiency with CRM systems and data documentation.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Receive, review, and validate warranty claims; contact customers for details.
• Create detailed work orders for technicians and vendors; monitor costs and service quality.
• Conduct root cause analysis and collaborate with plant and sales teams for corrective actions.
• Prepare communications and reports on claim trends and opportunities.

Skills

Claims analysis

CRM proficiency

Excel proficiency

Customer communication

Root cause analysis

Independent working

Education

High School Diploma

Bachelor’s degree preferred

Tools

AccuQuote

CRM systems

Job description

Cornerstone Building Brands in Sauk Rapids, Minnesota, is seeking a Claims Representative to manage warranty claims from intake through final resolution. You will deliver a premier customer experience while ensuring accurate, thorough documentation in Dynamics 365 CRM and coordinating with internal teams and service providers.

This role requires strong analytical skills, clear communication, and the ability to balance cost efficiency with customer satisfaction.